Study: Rising satisfaction in UK T&M sector 

There was good news for the telecommunications & media sector in the UK Customer Satisfaction Index (UKSI). Although the average customer satisfaction (CSAT) score across all sectors dropped by 0.8 points YoY to 76.9 points, the T&M sector saw an average rise of 0.4 points – the only sector to see an increase.

Source: Study: Rising satisfaction in UK T&M sector |